Empathetic understanding makes people feel respected - and that makes them open to accept challenges. It is in this context that you can be persistent in the pursuit of and push for change. -Nichols
People are unlikely to reconsider their assumptions until they feel they've been heard and understood. -Nichols
Listening is a silent activity. -Nichols
Anxiety is the enemy of listening -Nichols
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment